Arkkosoft implemented an artificial intelligence agent to automate technical support for the Automated Recharge System (SAR). This agent processes forwarded emails, generates structured tickets, and classifies cases into three categories. It uses multimodal analysis, validates data, integrates with Jira and SAR, and suggests solutions to common errors such as rejected transactions or unregistered services. The solution reduced response times by 50%, improved traceability, and significantly decreased the technical support team’s operational workload.

Consulting and advisory services for adaptation of BIAN (Banking Industry Architecture Network), the preferred option for the design of banking services (either for commercial or developing banking); this would be done under such standard, including the incorporation of corporate services as per a service-oriented architecture.