Solutions
Success stories
Support Agents for Video Game Addiction Cases
Provide specialized support, validate clinical and behavioral evidence, and build a solid legal foundation for mass damage claims against major video game developers.
Electronic Records Management System
The Digital Record System modernizes document management by digitizing and centralizing records, eliminating manual processes and reducing paper use. It provides secure, controlled, and immediate access to information, improving efficiency and transparency. It includes document management, a centralized repository, advanced search, versioning, and auditing. Built on AWS architecture with Node.js, React, and MySQL, it covers digitization, implementation, workflow definition, and user training for public institutions and administrative areas.
Automated Technical Support with AI Agent
Arkkosoft implemented an artificial intelligence agent to automate technical support for the Automated Recharge System (SAR). This agent processes forwarded emails, generates structured tickets, and classifies cases into three categories. It uses multimodal analysis, validates data, integrates with Jira and SAR, and suggests solutions to common errors such as rejected transactions or unregistered services. The solution reduced response times by 50%, improved traceability, and significantly decreased the technical support team’s operational workload.
Technical Support
News
The hidden cost holding many companies back
Technology, operational, information, and security debt often grow silently within organizations, affecting productivity, profitability, and competitiveness. Identifying and addressing them early helps optimize processes, reduce risks, and accelerate digital transformation.
Life detection in identity verification
Liveness detection uses AI to confirm that the person in front of the camera is real — not a photo, video, or deepfake. This technology already protects banking, government, and digital processes, strengthening trust and security in digital identity.
Intelligent automation: efficiency without losing control
Intelligent automation is key for companies seeking efficiency without losing control. It not only reduces costs but also redesigns processes to minimize errors, improve traceability, and enable data-driven decision-making. Unlike traditional automation, it integrates artificial intelligence, real-time analytics, and continuous learning to dynamically optimize operations. Additionally, it strengthens control by providing greater visibility and standardization. Its impact spans areas such as finance, operations, and customer service. The real value lies in automating with purpose, prioritizing critical processes and aligning them with business objectives.
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