Automation with AI Agents for the KYC Process and Opportunity Management at GreenPay
Industria
Financial Services / Fintech
Escenario
Costa Rica
Cliente
GreenPay
Challenge
GreenPay faced a slow and manual process for account creation and customer verification. The workflow required sales personnel to:
- Gather customer information through online forms.
- Consult multiple governmental platforms to validate financial and legal information.
- Manually generate KYC (Know Your Customer) documents and send them to customers for signature.
- Wait for the customer’s response and then forward the information to the internal risk analysis team.
This process could take several days, causing delays, human errors, and a suboptimal customer experience.
Solution
Arkkosoft developed an AI agent capable of automating nearly the entire KYC and opportunity management workflow in SOHO:
- Automated external queries: The agent retrieves customer information directly from multiple governmental platforms.
- Validation of key information: The agent automatically verifies tax data, obligation history, delinquency status, employment status, compliance with social security, and relevant financial records.
- Automatic KYC generation: It creates the KYC document and sends it to the customer automatically without human intervention.
- Automatic document validation: When the customer returns the signed KYC, the agent verifies the signature and updates the opportunity status in SOHO.
- Risk analysis preparation: All information is automatically organized so the risk team can review and approve it faster.
- Multimodal integration: Ability to analyze text, images, audio, or video as needed.
Scalable platform: The entire solution runs on AWS using Bedrock with Sonnet 4 for LLM, Lambda Functions, and containers, ensuring high availability and scalability.
Technology used
- AI Agent developed with AWS (Bedrock + Sonnet 4)
- AWS Lambda Functions
- Containers (Docker/ECS)
- Integration with SOHO CRM
- Connection with multiple governmental entity platforms
Results
- Significant reduction in customer response times: from several days to nearly immediate.
- Elimination of human errors in generating and sending KYC documents.
- Improved customer experience with automatic process status notifications.
- Optimization of internal sales and risk analysis workflows, allowing teams to focus on strategic tasks.
- Scalability for future onboarding processes and proposal generation.
Video
We’ve also provided a video where you can explore the full success story.
Watch video: here
