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GreenPay is an "e-commerce" platform that allows mobile, web, or desktop applications to perform financial transactions.

GreenPay Service Desk
Level 1

GreenPay Service Desk
Level 1

Industria
e-Commerce

Escenario
International

Cliente
GreenPay.me

Link
GreenPay.me

It is an “e-commerce” platform that allows mobile, web or desktop applications to carry out financial transactions safely and easily. GreenPay provides a set of tools specifically designed for those who manage businesses, NGOs, government entities and organizations with multiple needs in electronic payment processing.

Regarding platform related incidents, support is provided through phone, email, WhatsApp; as well as the escalation of cases and incidents to levels 2 and 3 of GreenPay for their timely analysis and resolution.

Level 1 intermediary service between client company and developers

Information regarding services and costs.

Unrecognized transactions

Settlement and billing issues

Integration errors

Credentials request to access payment gateway

Payment management

Products and Technologies:

Inconcert platform

Zoho

Dashboard

Benefits:

Omnichannel service

Immediate customer service

Timely resolution of each case

Attention at the time indicated by the client

Management indicators

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