Employment

Arkkosoft » Automation with AI Agents for the KYC Process and Opportunity Management at GreenPay

GreenPay faced a slow and manual process for creating accounts and validating customers, leading to delays and errors. Arkkosoft automated the entire KYC workflow with an AI agent that queries external entities, validates information, and generates documents automatically. The process is now faster, more secure, and fully scalable thanks to an AWS-based solution with multimodal capabilities.

Automation with AI Agents for the KYC Process and Opportunity Management at GreenPay

Industry

Financial Services / Fintech

Client

GreenPay

Challenge

GreenPay faced a slow and manual process for account creation and customer verification. The workflow required sales personnel to:

Gather customer information through online forms.
Consult multiple governmental platforms to validate financial and legal information.
Manually generate KYC (Know Your Customer) documents and send them to customers for signature.
Wait for the customer’s response and then forward the information to the internal risk analysis team.

This process could take several days, causing delays, human errors, and a suboptimal customer experience.

Solution

Arkkosoft developed an AI agent capable of automating nearly the entire KYC and opportunity management workflow in SOHO:

Automated external queries: The agent retrieves customer information directly from multiple governmental platforms.
Validation of key information: The agent automatically verifies tax data, obligation history, delinquency status, employment status, compliance with social security, and relevant financial records.
Automatic KYC generation: It creates the KYC document and sends it to the customer automatically without human intervention.
Automatic document validation: When the customer returns the signed KYC, the agent verifies the signature and updates the opportunity status in SOHO.
Risk analysis preparation: All information is automatically organized so the risk team can review and approve it faster.
Multimodal integration: Ability to analyze text, images, audio, or video as needed.

Scalable platform: The entire solution runs on AWS using Bedrock with Sonnet 4 for LLM, Lambda Functions, and containers, ensuring high availability and scalability.

Technology Used

AI Agent developed with AWS (Bedrock + Sonnet 4)
AWS Lambda Functions
Containers (Docker/ECS)
Integration with SOHO CRM
Connection with multiple governmental entity platforms

Results

Significant reduction in customer response times: from several days to nearly immediate.
Elimination of human errors in generating and sending KYC documents.
Improved customer experience with automatic process status notifications.
Optimization of internal sales and risk analysis workflows, allowing teams to focus on strategic tasks.
Scalability for future onboarding processes and proposal generation.