Solutions
Success stories
Mulesoft Integration Team
We redesigned the architecture with API connectivity and developed requirements and business cases for donation processes.
Automated Technical Support with AI Agent
Arkkosoft implemented an artificial intelligence agent to automate technical support for the Automated Recharge System (SAR). This agent processes forwarded emails, generates structured tickets, and classifies cases into three categories. It uses multimodal analysis, validates data, integrates with Jira and SAR, and suggests solutions to common errors such as rejected transactions or unregistered services. The solution reduced response times by 50%, improved traceability, and significantly decreased the technical support team’s operational workload.
Fullstack MVP – Health Tech Platform
Arkkosoft built a CRM for healthcare professionals, optimizing the management of commitments, approvals, compliance, and annual plans.
Technical Support
News
Multi-Agent Architecture for BIAN and Composable Banking
Multi-Agent architecture enables the effective implementation of BIAN (Banking Industry Architecture Network) principles by introducing an intelligent layer that orchestrates the bank’s Service Domains. Artificial intelligence agents interpret requests from customers or employees, identify intent, and coordinate interactions with banking capabilities exposed through APIs, while keeping the experience, business, and data layers decoupled. This approach also enables Composable Banking, where capabilities are built as independent services that can be dynamically combined to support different customer journeys, allowing banks to build more modular, scalable, and service-oriented platforms.
Enterprise AI in Costa Rica: from experimentation to competitive advantage
AI in Costa Rica has evolved from experimentation to a strategic priority. The challenge is no longer testing tools, but generating measurable impact. With strong leadership, reliable data, and integration into key processes, AI moves beyond pilot projects and becomes a sustainable competitive advantage.
2026: No Universal Playbooks
In 2026, the most competitive companies will not be those that adopt the most technology, but those that use it with purpose, measurable returns, and risk control. There are no universal formulas: each organization must choose technology based on its reality, data, and priorities. Trends such as practical AI, automation, strategic data use, cybersecurity, and scalable solutions will define the year. The focus will be on a few high-impact use cases, well-prepared data, and clear governance.
Partners
